- Do I need approval from my local council to install solar?
This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system.
- Does Synergy install SolarReturn systems in regional areas?
We install SolarReturn systems in most major regional centres within the south west of WA.
Depending on where the installation is, additional charges may apply.
- Does Western Power need to visit my property to connect solar?
Yes, if a new bi-directional meter is required to be installed. In some cases, they may need a site visit if they have queries around your proposed installation and system size when completing their technical review as part of the getting connected process.
If you've purchased one of our SolarReturn solutions, we'll let you know along the way.
- How do I connect solar to the grid?
Request a quote and our solar guru’s do all the work for you, so you can sit back, relax and enjoy your solar returns.
Step 1: Get us to provide you a SolarReturn quote
Use our handy SolarReturn calculator to work out how much you could be saving with a Synergy SolarReturn system, and request a quote from us. We’ll contact you within the next business day to talk through your system, and the potential savings with you.
Step 2: Send us back your quote acceptance
Once we receive your signed quote, on your behalf we’ll organise all reference numbers and approvals for your system to connect to the grid. You don’t have to do a thing.
Step 3: Organise an installation time
Once connection approval has been provided, Western Power will notify us and we’ll arrange for your meter to be changed or reprogrammed. Systems under 5kW take around 5 or 6 business days to process. Systems between 5kW - 30kW usually take around 10 to 15 business days to process.
Once your meter has been reprogrammed (if required) we’ll contact you to organise a time for your SolarReturn system to get installed by us.
Step 4: Install your SolarReturn system
The day has arrived, and your system is ready to be installed! We’ll need you to be around when we install your system so you can sign off on a few things we legally need to have your signature for.
And that’s it – you’re now making a SolarReturn!
- How long is the warranty period for a SolarReturn system
The equipment that we use for SolarReturn products is made to last. All the solar panels and inverters that we offer come with industry leading warranty periods.
- How long will it take for my SolarReturn system to be installed?
Installation times vary depending on a few things, including if your meter needs to be changed or just reprogrammed and the availability of our installers. Generally, from the time we receive your signed application to install a SolarReturn system you’ll have the system installed in 4-6 weeks.
- How many solar panels will I need for my home?
The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production.Read more
- How much could I be saving on electricity with solar?
To understand some of the financial benefits of going solar, try our handy solar savings calculator. It can provide a general estimate of how much you could save, along with other valuable information like the estimated payback period of your system and how much energy your solar power system could generate.
Request a quote for a Synergy SolarReturn system and we’ll be able to help you understand how much you could save in your specific situation.
- How much energy will my solar panels generate?
For many in Australia, solar power is still an unknown quantity, and they'll no doubt have a number of questions about how it affects their power bill. Synergy has prepared a range of resources for people to consider before signing up for the solar revolution.Read more
- How much will my solar system cost?
Request a quote for a SolarReturn system and our solar guru’s will design and recommend an ideal system for you. We’ll look at how to maximise the return on your solar investment so you make the best SolarReturn you can.
Costs will vary depending on the size and location of your system.
- How to send us a picture of your switchboard
If you're getting a SolarReturn system installed by us, we'll need you to send a clear picture of your switchboard (sometimes called a fusebox) to us. This is to make sure that the installation goes as smoothly as possible on the day we install your system.Read more
It's generally easiest to snap a picture using your mobile phone camera, and email this to us at SolarReturn@synergy.net.au
- What access will the SolarReturn installer need to my property?
They will need a clear path to your roof that is wide enough to accommodate a cherry picker.
What happens on the day?
The installation is normally completed within 1 day. Here's the key steps that the installer will do on the day to get you up and running:
They'll start with setting up the mounting frames on your roof
Next up is attaching the solar panels to these frames
The inverter is then installed on an external wall close to the fuse box
It's then time to connect the electricity cables from the solar panels to the inverter
New safety switches will be added to your fuse box for the solar power system before connecting the inverter to the fuse box
Last but not least, they'll add stickers to you fuse box to notify electricians and emergency services of the presence of your solar power system
- What if Western Power doesn’t approve my solar system application?
Western Power in some cases may not approve the system that has been applied for. Where this happens, Western Power may provide various options, including approving a smaller sized system, or providing the option to upgrade the network infrastructure servicing your property, for a fee, to connect the system.
If your system application is rejected we will work through your option with you and Western Power.
- What will my bill now look like with solar?
The good news about solar is that it can make a big difference to the size of your energy bill. This handy guide will help explain what this looks like on your bill.Read more
- Who do I contact if there are any issues with my SolarReturn system?
While we only use the highest quality components in SolarReturn systems, we understand that things can sometimes go wrong. If you have any issues with your system, you have access to Synergy’s SolarReturn team and technical gurus.
Get us on 1800 453 021.
- Why do I need to pay for my SolarReturn system on or before installation?
We want to make solar simple. Paying your system directly up front means that we won’t need to perform credit checks and means a single, simple invoice for you to worry about.
Can’t find the answer above? Get in contact, we are happy to help
For residential enquiries call 13 13 53
One of our friendly, team members will be happy to help you:
- 7am - 7pm, Monday to Friday (excluding public holidays)
- We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.
All fields required unless indicated as optional.