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Regulatory Reports

Synergy is a highly regulated business and therefore required under its electricity and gas retail licences to publish annual information on its performance in relation to a range of retail indicators including:

Affordability and access, customer complaints, compensation payments, call centre performance customer accounts.

We recognise and appreciate the good working relationship we have with the Western Australian Energy Ombudsman and the Economic Regulation Authority in terms of our performance in delivering mandated customer service standards.

Energy efficiency reports

Quarterly reports

Year in review reports

Record keeping and reporting