Register for life support

Some of the most important innovations energy has given us are medical machines that support life. We know that for some of our customers, keeping you connected is vital.

If you or someone at your home uses life support equipment, please let us know by calling 13 13 53 so we can help keep you safely connected to power.

What is considered life support equipment?

Knowing more about your medical equipment means we can advise the network operator, WA, of your needs so they can prioritise restoring the power, your life-support equipment depends on.

The equipment listed below, currently qualifies as life support (as determined by the WA state government).

Apnoea Monitor (for children only)**	Feeding Pump	Heart Pump
Machine Assisted Peritoneal Dialysis Equipment (cycler or heater)	Nebuliser (for children only - used every day for 1-2 hours per day)**	Nebuliser (Adult - prescribed when a tracheostomy is expected to be in place for more than 6 months where nebulised therapy is required for life support purposes)
Oxygen Concentrator (Standard Capacity - Child)**	Oxygen Concentrator (Standard Capacity - Adult)	Oxygen Concentrator - High Capacity 'New Life Intensity' (Adult)
Suction Pump	Ventilator – CPAP*	Ventilator - VPAP or BPAP

*Adult - only when clinically prescribed for adults with obesity hypoventilation syndrome, tracheomalacia, obstructive sleep apnoea with sleep hypoventilation, or other life threatening disease as determined by a respiratory or sleep specialist with usage over four hours per night.

*Child - only when prescribed for severe obstructive sleep apnoea, tracheomalacia or other life threatening disease as determined by the treating Paediatrician.

** A child is defined as being under the age of 16 years.

What we need to get started

Create an action plan so you're prepared for emergency situations

We recommend that you talk to your medical specialist and put a plan in place for any unexpected outages. Here's some options to consider to start the conversation:

Always have an alternative power source nearby - such as a battery back-up system or a generator
Keep emergency phone numbers handy - for your doctor, fire department, police and ambulance services
Know the location of your nearest hospital. Always have a phone available that doesn’t rely on mains power
Have a battery-operated radio on hand with fresh batteries
During a storm, listen to the radio to keep up with the latest weather conditions
Be fully prepared to leave your home if an extended outage occurs.