Gas

Is a gas tariff right for your business?

If your business spends more than $6,400** per year on gas, there’s a government regulated tariff available.

A regulated electricity or gas tariff is defined as a standard contract. The terms of a standard contract are governed by regulations and must be approved by the Economic Regulation Authority.

Find out more information on the government regulated gas tariff.

**Approximately 180GJ gas per year.

 

I use LPG (liquid petroleum gas) can Synergy supply me?

No. Synergy can currently only supply reticulated natural gas.

Can Synergy supply gas to my home as well?

Although the retail gas market is fully deregulated, the Government prevents Synergy from supplying gas to users who consume less than 180 gigajoules per annum.

How do I renew my contract?

If your contract is up for renewal, contact the business team or your account manager on 1800 730 265 or request a call back and we'll be in touch. They’ll be happy to discuss your options with you and make sure you have the best energy plan for your business.  

How often will I get billed for gas?

We’ll send your gas bill to the billing address we have on file, or to your inbox if you’ve signed up for Paperless. You’ll generally get a bill every second month.

How will I be billed for my gas usage? Will it be on my electricity invoice?

You'll receive a separate bill for gas and electricity. This will help with identification of your costs for different forms of energy.

Who do I call if I have a gas emergency or fault?

For gas emergency or supply faults, if you can smell gas, or if your gas supply has been interrupted, call ATCO's Gas Emergency Line on 13 13 52.

What is a MIRN number?

MIRN stands for Meter Installation Reference Number - this is the unique number used by our gas supplier (ATCO) to identify the gas meter at your premises. Your MIRN can be found on your bill.

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How can I keep track of my usage?

In a busy work environment, it can be tough to keep track of your electricity or gas usage as your bill period progresses. With a number of employees and appliances all contributing to the load, how can you tell where the opportunities lie to save electricity or gas?

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