Update your details

Once your business is up and running, you want to focus on the things that really matter. That's why we've made keeping your energy account details up-to-date easy.

Update your contact details

Sometimes details change, that’s why we made updating them a simple process through My Account.

Update your details

Manage multiple premises in one central spot

Manage your billing history, invoices and track the energy usage for each of your premises via My Account.

Add or remove a premise

Reset your My Account log in details

Is your My Account username or password so secure even you can’t remember it? Reset it here.

Reset your log in details

FAQ

Where can I find my account number?

It's the 8-12 digit number, located top right of your bill (on the front page).

Learn more

Nominate others to manage your business account

If you want a broker or consultant to take care of your energy, complete the  Customer Consent Form and send it back to us.

Download consent form (PDF 100KB)

FAQ

Where do I update my credit card or bank account details for my Direct Debit?

Keep your credit card or bank account details up-to-date anytime, anywhere, via My Account. Please make any changes at least 5 business days before your next Direct Debit payment date - so your details are updated in time.

Update details in My Account

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.