Update your details
Once your business is up and running, you want to focus on the things that really matter. That's why we've made keeping your energy account details up-to-date easy.
Update your contact details
Sometimes details change, that’s why we made updating them a simple process through My Account.
Update your detailsManage multiple premises in one central spot
Manage your billing history, invoices and track the energy usage for each of your premises via My Account.
Add or remove a premiseReset your My Account log in details
Is your My Account username or password so secure even you can’t remember it? Reset it here.
Reset your log in detailsFAQ
Where can I find my account number?
It's the 8-12 digit number, located top right of your bill (on the front page).
Nominate others to manage your business account
If you want a broker or consultant to take care of your energy, complete the Customer Consent Form and send it back to us.
Download consent form (PDF 100KB)FAQ
Where do I update my credit card or bank account details for my Direct Debit?
Keep your credit card or bank account details up-to-date anytime, anywhere, via My Account. Please make any changes at least 5 business days before your next Direct Debit payment date - so your details are updated in time.
Moving premises? Just tell us a time and place and we'll take care of your connections
Learn more
Pay smaller amounts more often to help make it easier to manage your cash flow.
Direct Debit by Instalments
Learn about the little and big changes you can make to help reduce your bill.
Energy saving tips