Update your details
Any change can be good but updating your energy account is probably one of the last things on your mind. That's why we've made keeping your account details up-to-date easy.
Update your contact details
Sometimes details change, that’s why we made updating them a simple process through My Account.
Update your detailsRegister your concession cards
Add, update or remove your concession cards via My Account to take advantage of eligible rebates and concessions.
Manage concessionsManage multiple homes in one central spot
Manage your billing history, energy usage and energy saving tips for each of your properties via My Account.
Add or remove a homeNominate others to manage your account
Give permission for your partner, family member or real estate agent to manage your energy account by filling out this simple form.
Download consent form (PDF 100KB)Reset your My Account log in details
Is your My Account username or password so secure even you can’t remember it? Reset it here.
Reset your log in detailsFAQ
Where can I find my account number?
It's the 8-12 digit number, located top right of your bill (on the front page).
Moving home?
Start, close or transfer your connection online. Just tell us when and where and we’ll take care of the rest.
If you're on holidays or just a little short this month - apply for a one off payment extension.
Request extension
Moving home? Just tell us a time and place and we'll take care of your connections.
Learn more
If you’ve got a concession card, you may qualify for rebates that could make paying your bill easier.
Check if you're eligible