Hardship

What is a payment arrangement?

If you’re experiencing payment difficulties and finding it hard to pay your Synergy business bill, we may be able to help you with an interest-free and fee-free instalment plan to help avoid disconnection. We will ensure any plan is fair and reasonable, by taking into account information about your capacity to pay and any debt owed to Synergy. This is known as a payment arrangement. 

With a payment arrangement in place, you could pay your Synergy business bill and outstanding amounts off in smaller amounts over time, rather than all at once.

It’s easy to apply for a payment arrangement online – you’ll just need a copy of your business bill to get started. We’ll let you know if your payment arrangement application is successful at the end of the process and the details of the amounts and due dates for instalments.

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Does Synergy remind me if my bill is overdue?

If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee.

If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.

Need more time to pay your bill?

Then we're here to help. If you need a little more time to pay, then you can apply for a payment extension in just a few clicks. You'll have the option to extend your payment due date up until just before your next bill is due to be paid. Just have a copy of your bill handy.

Request a payment extension

Struggling to pay your bill?

Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.

What is a payment extension?

If you’re planning to pay your business bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. 

If you apply for a payment extension from Synergy before your business bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your business bill.

It’s easy to apply for a payment extension online – you’ll just need a copy of your business bill to get started. 
We’ll let you know if your payment extension application is successful at the end of the process.

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What should I do if I can't afford to pay when my payment extension is due?

If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 54. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill).

When you can't pay your bill

Everyone’s circumstances are different and may change. So if you’re having difficulties paying your bill on time, it’s better to let us know sooner rather than later. We have solutions to help make paying easier. If you leave it too late to contact us we may not be able to help.

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