Back to topics

Hardship

What is a payment arrangement?: If you’re experiencing payment difficulties and finding it hard to pay your Synergy business bill, we may be able to help you with an interest-free and fee-free instalment plan to help avoid disconnection. We will ensure any plan is fair and reasonable, by taking into account information about your capacity to pay and any debt owed to Synergy. This is known as a payment arrangement.

With a payment arrangement in place, you could pay your Synergy business bill and outstanding amounts off in smaller amounts over time, rather than all at once.

It’s easy to apply for a payment arrangement online – you’ll just need a copy of your business bill to get started. We’ll let you know if your payment arrangement application is successful at the end of the process and the details of the amounts and due dates for instalments.
Read More
Does Synergy remind me if my bill is overdue?: If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee.

If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.
Need more time to pay your bill?: Then we're here to help. If you need a little more time to pay, then you can apply for a payment extension in just a few clicks. You'll have the option to extend your payment due date up until just before your next bill is due to be paid. Just have a copy of your bill handy.

Request a payment extension
Struggling to pay your bill?: Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.
What is a payment extension?: If you’re planning to pay your business bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension.

If you apply for a payment extension from Synergy before your business bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your business bill.

It’s easy to apply for a payment extension online – you’ll just need a copy of your business bill to get started.
We’ll let you know if your payment extension application is successful at the end of the process.
Read More
What should I do if I can't afford to pay when my payment extension is due?: If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 54. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill).
When you can't pay your bill: Everyone’s circumstances are different and may change. So if you’re having difficulties paying your bill on time, it’s better to let us know sooner rather than later. We have solutions to help make paying easier. If you leave it too late to contact us we may not be able to help.
Read more

Can’t find the answer above? Get in contact, we are happy to help

For business enquiries call 13 13 54

One of our friendly, team members will be happy to help you:

8am - 5pm, Monday to Friday (excluding public holidays)
We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.

View all contact numbers

Tell us your enquiry and we’ll be in touch to assist.

All fields required unless indicated as optional.

Topic

Step One: Provide your contact details

Type of enquiry

Residential Business

First name

Don't forget to enter your first name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Last name

Don't forget to enter your last name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Account number (optional)

Don't forget to enter an account number. You'll need to add this number to continue.

Uh oh, the account number provided is invalid or inactive. Please check the number which can be found top left of your bill. If the account you are inquiring about is closed, please leave this field blank.

Business name

Don't forget to enter an email address. You'll need to add this to continue.

Eek. That email address is going nowhere. Please enter a valid address (e.g. yourname@example.com).

Step Two: Provide your preferred method of contact & contact details Please provide at least one contact number.

Mobile

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid mobile number.

Landline

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid landline number.

Your preferred contact method

Email Phone

Add an attachment (Max 7MB) Clear

Add another file

Comments

Don't forget to let us know what you're after, so we can help.

Step Three: Confirm reading of terms & conditions and submit form

I have read, understand and agree with the Website terms of use, Privacy Policy and Collection of Information Statement and I am authorised to enter into these terms & conditions.

Synergy

Hardship

Related topics

Payments

Bills

Can’t find the answer above? Get in contact, we are happy to help

For business enquiries call 13 13 54

Synergy Xmas Lights Trail illuminates our communities for a good cause

Kwinana battery complete as renewable energy records tumble

Supporting our community through the Synergy Xmas Lights Trail

Synergy’s Community Giving Fund encourages community enhancement

WA EV Network inland route complete with Northam charger