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Moving home?

Most popular FAQs

Does my site have a green power dome installed?: Check your building site has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm.
How long does it take to connect a meter to our building site?: It depends on how many steps below you need completed to connect your site:

First, check for underground power installed on your block. Look for a shiny green dome or call Western Power on 13 10 87 to confirm or to install your dome.

Apply for a new connection with us - we'll process your request within 3-5 days and issue you with a reference number.

Pass on the reference number/s on to your builder or electrician.

Your builder/ electrician will liaise with Western Power to get your meter installed and connected to the grid. Allow 5 working days in a metropolitan area, and up to 10 working days in rural areas.
How long does it take to connect my home?: If you're moving in to an existing home in the metro area, it only takes around 3-5 business days (excluding weekends) to get you connected. Please allow between 6-10 days for rural connections.
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Other FAQs

How do I get the temporary meter removed?: Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $576.95 (inc GST) is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply. This fee may change from time to time but as of 1 July 2024 it's correct.
Can I connect energy to my new home while my old home is still connected?: Yes you can. As long as the previous account holder has already closed their account before your nominated move in date.

Transfer your connection
Can I nominate somebody else to manage my connection?: Yes, you can nominate others to manage your energy account on your behalf. You can do this by filling out a simple form or you can add them to your account when you move home.

Download consent form (PDF 100KB)
Changing your contact details?: If you've recently changed your details, you can conveniently update them online, via My Account. If you haven't already, register for My Account, it only takes 5 minutes.
Moving home?: We know you have a lot on when you're moving. That's why we've made it easy for you to manage your move online.

Complete a moving home application
When will I receive my final bill?: If you've submitted a move out request, we’ll issue a final bill and commence to close this account and terminate your contract after the move out date. It takes around 5 business days to process your request and you’ll receive your final bill after that.
When will I receive my first bill?: In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area.
Who should be the account holder of a temporary supply?: Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.

Can’t find the answer above? Get in contact, we are happy to help

For residential enquiries call 13 13 53

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Step One: Provide your contact details

Type of enquiry

Residential Business

First name

Don't forget to enter your first name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Last name

Don't forget to enter your last name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

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Business name

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Step Two: Provide your preferred method of contact & contact details Please provide at least one contact number.

Mobile

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid mobile number.

Landline

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Your preferred contact method

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Comments

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Step Three: Confirm reading of terms & conditions and submit form

I have read, understand and agree with the Website terms of use, Privacy Policy and Collection of Information Statement and I am authorised to enter into these terms & conditions.

Step One: Provide your contact details

Type of enquiry

Residential Business

First name

Don't forget to enter your first name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Last name

Don't forget to enter your last name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Account number (optional)

Don't forget to enter an account number. You'll need to add this number to continue.

Business name

Don't forget to enter an email address. You'll need to add this to continue.

Eek. That email address is going nowhere. Please enter a valid address (e.g. yourname@example.com).

Step Two: Provide your preferred method of contact & contact details Please provide at least one contact number.

Mobile

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid mobile number.

Landline

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid landline number.

Your preferred contact method

Email Phone

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Comments

Don't forget to let us know what you're after, so we can help.

Step Three: Confirm reading of terms & conditions and submit form

I have read, understand and agree with the Website terms of use, Privacy Policy and Collection of Information Statement and I am authorised to enter into these terms & conditions.

Step One: Provide your contact details

Type of enquiry

Residential Business

First name

Don't forget to enter your first name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Last name

Don't forget to enter your last name. You'll need to add this to continue.

Eek. There's some unexpected characters here. You can only add letters, apostrophes, hyphens or spaces.

Account number (optional)

Don't forget to enter an account number. You'll need to add this number to continue.

Business name

Don't forget to enter an email address. You'll need to add this to continue.

Eek. That email address is going nowhere. Please enter a valid address (e.g. yourname@example.com).

Step Two: Provide your preferred method of contact & contact details Please provide at least one contact number.

Mobile

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid mobile number.

Landline

There's no dial tone here. Please ensure you've selected an area code from the menu, plus entered a valid landline number.

Your preferred contact method

Email Phone

Add an attachment (Max 7MB) Clear

Add another file

Comments

Don't forget to let us know what you're after, so we can help.

Step Three: Confirm reading of terms & conditions and submit form

I have read, understand and agree with the Website terms of use, Privacy Policy and Collection of Information Statement and I am authorised to enter into these terms & conditions.

Synergy

Moving home?

Most popular FAQs

Other FAQs

Building

Meters

Bills

Payments

Can’t find the answer above? Get in contact, we are happy to help

For residential enquiries call 13 13 53

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