Tips on choosing an energy provider

Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA.

If you’re exploring different power supply options for your business, here are 10 questions to ask:

1. “What is your cents per kilowatt hour (c/KWh) rate?”
   This is the best way to ensure you’re comparing the same elements when considering energy costs for your business.
2. “How does our business location impact the price of electricity?”
   Check the provider understands where your premises are located, as this could affect the price they are offering.
3. “What kind of service fees do you charge?”
   At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill.
4. “Am I liable to be charged any extra fees?”
   Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees.
5. “Do you need a security deposit from our business?”
   If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning.
6. “Does your market offer include any extras such as bonuses or savings?”
   Over a period of time, any extras could make a real difference to your business.
7. “How and when will we be billed?”
   Knowing your bill frequency and how you will be billed can help you to plan ahead.
8. "How and when do we need to pay our bill?”
   Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes.
9. “Are there any penalties for early contract termination?”
   If there is a contract term, find out how flexible it is before you commit.
10. “What happens at the end of the contract period?”
    It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met.

Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision.

Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape.

To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options.