What should I do if I can't afford to pay when my payment extension is due?

If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay then we have other options that could help. You can apply for a payment arrangement which gives you more time to pay off what's owing by regular instalments.

You can apply online in less than 5 minutes - just have a copy of your bill or your My Account log in details handy, to confirm your account details...
Set up a payment arrangement

Other services and assistance that can help:

At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you:

  • Manage your electricity bills
  • Avoid long term debt
  • Keep your electricity connected

 

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.