What precautions can I take to protect my security?

Synergy encourages customers to be vigilant with all online communications and transactions including by:

  • Regularly updating your passwords with ‘strong’ passwords and not re-using passwords.
  • Remain alert to any scam activity, especially through email, text messages or telephone calls where the sender or caller is purporting to be from Synergy.
  • Do not respond to, open, or click on links in emails/text messages if you are unsure about the sender.
  • Stay informed of the latest scams and the steps you can take to protect yourself online by visiting www.scamwatch.gov.au and www.cyber.gov.au; and
  • Visit IDCARE’s Learning Centre at www.idcare.org/learning-centre and the OAIC website at www.oaic.gov.au, for further information and resources on protecting your personal information.
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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.