What information am I required to provide for a missing payment enquiry?

Missing BPay payments:

Complete copy of a bank statement clearly showing;

• Payment amount
• Payment date
• Bank account holder/authorised payer 's name
• Biller code
• Payment reference number
• Receipt number

You can find these details using online banking or by asking your financial institution for a copy of your statement.

Missing Credit Card payments 

Complete copy of your credit card statement detailing the payment which includes:

• Payment date
• Payment amount
• Card holder’s name
• First 6 digits & last 3 digits of the card number

You can find these details through your online banking or by asking your financial institution for a copy of your statement.

Missing Australia Post payments 

Please provide a complete copy of your Australia Post receipt detailing the payment which includes:

• Payment date
• Payment amount
• Payment number
• Receipt number
• Post office location

A copy of the complete receipt is required and must be readable - you can request a copy from the Australia Post location where payment was made.

Missing Centrepay deductions

Please provide a complete copy of your Centrelink Transaction History detailing the payment which includes:

• Payment amount/s
• Payment date/s
• Payment number
• Centrelink CRN
• Name of the Centrelink concession holder

You can find a copy of your Transaction History in your MyGov account. You can also contact Centrelink and ask for a copy of Centrepay Deduction transaction history with the required information to be sent to you.

Missing Cheque payments

Please provide a complete copy of your bank statement detailing the payment which includes:

• Payment amount
• Date cheque has 'presented' with the bank

You can find these details through your online banking or by asking your financial institution for a copy of your statement.