Rebates & concessions
If you or someone living with you holds a valid concession card, you could be eligible for different rebates that help reduce the cost of your energy bills.
Check which ones you may be eligible for below and add your concession card details to My Account, so you can start saving now.
National Energy Bill Relief Plan
Synergy welcomes the Commonwealth and WA State Government announcements of a National and WA State Energy Bill Offset for eligible residential and small business customers.
WA Government Energy Assistance Payment (EAP)
This rebate has replaced the Cost of Living Allowance (CoLA) and supports eligible concession card holders by paying $334.49 of their energy bill each year.
Eligibility
You'll need 1 of the following cards to qualify:
- Health Care Card
- Pensioner Concession Card
- Veterans' Affairs Gold Card
- Veterans' Affairs Pensioner Concession Card
- Just have a copy of your bill and card details handy
- Apply online in less than 7 minutes
Hardship Utilities Grant Scheme (HUGS)
This is State Government initiative to support Western Australian families and households to pay their electricity, water or gas bills if they're experiencing financial hardship.
How much you'll save
Please refer to the Department of Communities to find out how much you could save.
Eligibility
We'll work with you to determine your HUGS eligibility and payment amount if you're:
- A residential customer
- Assessed by Synergy to confirm financial hardship (in line with our hardship policy)
- Unable to pay your current bill or you've already had your service disconnected
Dependent Child Rebate
Supports eligible customers who have dependent children by reducing the amount owing on their energy bill.
How much you'll save
The rebate is calculated daily and is based on the number of dependent children listed on your concession card.
Eligibility
You'll need 1 of the following cards to qualify:
- Health Care Card
- Pensioner Concession Card
- Veterans' Affairs Gold Card
- Veterans' Affairs Pensioner Concession Card
- Just have a copy of your bill and card details handy
- Apply online in less than 7 minutes
Account Establishment Fee Rebate
This rebate helps eligible customers to cover the costs associated with establishing a new energy account. It applies to residential customers only and will be credited on the first bill you receive.
How much you'll save
$26.84 (one off fee)
Eligibility
You'll need 1 of the following cards to qualify:
- Health Care Card
- Pensioner Concession Card
- Veterans' Affairs Gold Card
- Veterans' Affairs Pensioner Concession Card
Ready to apply?
- Just have a copy of your bill and card details handy
- Apply online in less than 7 minutes
FAQ
How do I update my concessions?
The easiest way to add or manage your concessions is via My Account. Just have a copy of your bill and any eligible concession card/s handy.
Air Conditioning Rebate
Subsidises the cost of running an air conditioner in areas that are deemed high heat discomfort locations, during the hottest months.
How much you'll save
Up to 221.8 units kilowatt hours (KWh) for every month it can be claimed. e.g This equals $70.05 per month on an A1 Home Tariff.
Which areas are considered high heat discomfort locations?
You'll need to live in areas north of the 26th Parallel and/or north of the 50 Day Relative Strain index line (defined locations) to be eligible.
Eligibility
In addition to living in a defined location, you'll need to either...
1. Have 1 dependent child and hold one of the following:- Health Care Card
- Pensioner Concession Card
- Veterans' Affairs Gold Card
- Veterans' Affairs Pensioner Concession Card
2. Have a WA Seniors Card and one of the following:
- Commonwealth Seniors Health Card
- Pensioner Concession Card
- Veterans' Affairs Pensioner Concession Card
Ready to apply?
- Just have a copy of your bill and card details handy
- Apply online in less than 7 minutes
Life Support Equipment Energy Subsidy
Offered by the WA State Government to support families and households with the costs associated with operating life support equipment at home.
How much you'll save
Please refer to the Department of Finance to find out how much you will save.
Eligibility
You'll need 1 of the following cards to qualify:
- Health Care Card (not including the Commonwealth Seniors Health Card)
- Health Care Interim Voucher
- Pensioner Concessions Card
- Veterans' Affairs Pensioner Concession Card
Plus...
- Medical authorisation from the treating physician or medical specialist
Thermoregulatory Dysfunction Energy Subsidy
Offered by the WA State Government to help support those who require heating or cooling to control the temperature in their home, due to specialist medical advice.
How much you'll save
Please refer to the Department of Finance to find out much you will save.
Eligibility
You'll need 1 of the following cards to qualify:
- Health Care Card (not including the Commonwealth Seniors health Card)
- Health Care Interim Voucher
- Pensioner Concession Card
- Veterans' Affairs Pensioner Concession Card
Plus...
- Medical authorisation from the treating physician or medical specialist
Concessions and Rebates
View the concessions and rebates terms and conditions.
If you're on holidays or just a little short this month - apply for a one off payment extension.
Request extension
Pay smaller amounts before your bill is issued to help reduce bill shock.
Direct Debit by Instalments
Set your air con to 18°C to 20 °C in winter. Even 1°C difference can increase running costs.
Get more tips