Why go paperless?
Paperless Billing is a more convenient way to receive your bills direct to your inbox.
You can reduce clutter by saving on paperwork, avoid paying any paper-based fees and help the environment.
Benefits of paperless billing
Save on paperwork
We'll deliver your bill straight to your preferred inbox.
Open it, save it or print it
Or access all your previous bills in one handy spot via My Account.
Save on fees (and trees!)
Avoid the paper-based fee and help the environment.
How to switch
Make the switch to Paperless bills in just a few clicks to receive your bill via email and you can also choose to receive SMS reminders for when your bill arrives in your inbox.
To get started, have a copy of your bill and access to email or your mobile phone to verify your account, or via My Account. Once you are registered for Paperless Billing, you can manage your preferences using our online portal, My Account.
Switch via My Account
Save time and switch faster via My Account. All you need are your log in details and email address, and you'll be Paperless in just a few clicks.
Switch now
Switch online
Have a copy of your bill and access to email or your mobile phone handy so we can verify your account and then you can register for Paperless online.
Switch nowPaperless FAQs
- What are the benefits of paperless billing?
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The main benefits are reducing paper, including the amount of paperwork you need to manage at home, and streamlining the way you receive your bill. Avoid paying the paper-based fee and register for handy SMS reminders.
Paperless billing is an easy way to keep track of your Synergy bills – and you still have the option to save, print or share your bill with others you live with.
In terms of accessibility, our online Synergy bills (in PDF format) are compatible with screen readers. - Will I still receive a bill if I switch to Paperless?
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Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post.
Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account.In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services.
- How long does it take to switch to paperless billing?
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In most cases it won’t take more than a few clicks. If you’re already registered for My Account, all you need to do is log in and change your billing preferences.
- I’ve logged into My Account. How do I choose paperless billing?
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When you first log in, look for the ‘Manage your account’ section. Find the ‘Paperless’ option and choose ‘Modify’ to select and confirm your preference for paperless billing.
- I’ve logged into My Account. Where do I find my bill?
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Select the ‘Bill and Payments’ tab towards the top of your screen.
From this tab, you can find your billing and payment history and download your current or past bills. You can download your bill in PDF, XLSX, CSV or XML format.
- When will I receive my paperless bill?
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Your billing cycle and payment options won’t change with paperless billing.
When your bill is ready, we’ll send you an email with the bill attached as a PDF document. You’ll also receive a direct link to view your bill online.
If you register for My Account, you can log in any time to view your bill online and access your billing history.
Explore Understanding your bill to learn more about your billing cycle and what makes up your bill.
- Will I receive payment reminders?
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With paperless billing, you can also choose to receive an SMS reminder before your Synergy bill is due, so you can pay on time and avoid late fees.
If you’d like to streamline your payments, you can pay small amounts more often or set up automatic payments through direct debit payment.
If you need more time to pay your bill, we have a range of options which might help.
- Can my bill be emailed to more than one email address?
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We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change your preferred email address at any time in the ‘My details’ section of My Account.
If you would like to share a copy of your bill with others, such as other people you live with, you can forward your paperless bill to others using your own email account. - Can I cancel Paperless at any time?
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Yes. My Account makes it easy for you to switch between paper and paperless at any time.
Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better.
- Can I receive my bill notification via SMS?
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Yes. As a part of Paperless you can also opt into receiving an SMS reminder when your bill's arrived and we will also send you a friendly reminder just before your bill is due so you can avoid any late fees.
Another good reason to switch to Paperless.
- Can I download my bill in other formats?
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Yes, you can download your bill as a PDF and in XLSX, CSV and XML file formats if your device or software is compatible.
XLSX, CSV and XML are provided as other options so you can download billing data in an easy-to-use format for financial systems or reporting. Many financial systems, such as MYOB or QuickBooks, support the use of these file formats to import or export data.
Please refer to instructions from your choice of financial system relating to which format is required for that system.