Household and Small Business Electricity Credit Offsets

In May 2024, we welcomed the announcement by the WA State Government and Commonwealth Government of two credit offsets for eligible accounts of residential and small business customers.

The first, funded by the WA State Government, will see eligible residential and small business account customers receiving a $400 non-refundable offset, applied to their account over two instalments. 

In addition to this, the Commonwealth Energy Bill Relief credit offset, funded by the Commonwealth Government, will provide a $300 non-refundable credit offset to eligible accounts of residential customers, and a $325 non-refundable credit offset to eligible accounts of small business customers. This will also be applied over two instalments. 

How does it work?

All credit offset payments will be automatically applied to the eligible Synergy account on the dates listed below. Customers will not need to apply for these credit offset payments.

Key dates

The first credit offset was applied to eligible Synergy accounts on 20 July 2024.
The second credit offset will be applied to eligible Synergy accounts from 7 December 2024.

Learn more about the Household and Small Business Electricity Credit below.