Distributed Energy Systems terms and conditions

Distributed Energy Systems Terms & conditions for customers who have a distributed energy system and do not participate in the Distributed Energy Buyback Scheme.

Terms and Conditions for DER Systems Up to 30kW (Residential, voluntary and charitable customers)

1. Meter upgrade
Applicant will be required to have the necessary meter as determined by Western Power or requested by Synergy and pay for the associated costs if a meter upgrade is required.

2. Ongoing eligibility requirements for a bi-directional service

  • The supply point is on Western Power’s low voltage (415 volts or less) distribution system; and
  • The supply point is located at a residential premise or premises occupied by a voluntary/charitable organisation with an inverter system operationally rated up to a total of 10 kVA for single phase   connections or 30kVA for three phase connections; and
  • A Western Power approved bi-directional meter is installed at the supply point prior to connecting the generation system; and
  • At applicant’s cost the facilities and equipment must comply with the Technical Rules1, the WA Electrical Requirements2, AS 30003, and all relevant laws; and
  • Applicant’s inverter system must comply with the requirements of AS47774 and the Technical Rules, and must satisfy a technical assessment if required by Western Power

3. Network access charges

 If a change in law occurs Synergy may charge the applicant and they must pay the applicable network charges for the applicable bi-directional service to the extent necessary to place Synergy in the position it would have been if it had not been for the change in law.

If a change in network access tariffs occurs, or a new network access tariff is imposed, Synergy may charge the applicant an amount to the extent necessary to reflect that proportion of the effect of the new network access tariffs or change in network access tariffs which Synergy estimates in good faith is fairly attributable to or payable by the applicant.

4. Liability for damage
The applicant is responsible for the system and its use. Without limiting applicant’s obligations in any way, the applicant must at their cost install adequate protection devices, as approved by Western Power, to protect the system from faults (including without limitation, power surges) on the Western Power network. The applicant agrees that Synergy will not be liable for any loss, damage or injury that may be caused by the system or its use, or by their failure to install adequate protection devices.
Synergy will not be liable to the applicant for any consequential or indirect loss or for any business interruption loss, lost profits, loss of an opportunity or applicant’s liability to third parties under a contract or otherwise arising from, or in connection with, a breach of any obligation imposed on the applicant under this Application, the negligence of Synergy or any other legal theory.
The applicant is liable for, and must indemnify Synergy against any loss or damage caused by, consequent upon or arising out of or in connection with any failure to perform obligations imposed on them under this Application or any intentional, reckless or negligent acts and omissions by the applicant or any person acting on their behalf.


Collection of Information Notice
To assist us to provide you with services, we need to collect personal and credit information about you. We may disclose this information to other parties (who may be located overseas), including third party providers, and to external agencies as described in our privacy policy, and may also use your personal information for direct marketing purposes. However, we will not use your personal information we collect in this form for direct marketing of solar power systems or battery storage systems. Our privacy policy explains what information we collect and why we collect it, how we use that information, who we work with, and the countries (currently the USA, Japan, Philippines and New Zealand) where those recipients may be located. This policy also explains your rights to access and correct any information we store about you, how to make a privacy complaint and how to opt out of receiving direct marketing.

Our privacy policy is available at synergy.net.au/privacy_policy or call us on 13 13 54.

We may also disclose your credit information to credit reporting bodies (CRBs) such as information about overdue payments. Our privacy policy also includes important information about credit reporting such as the details about the CRBs to whom we may disclose your credit information, the information that CRBs hold, and how you can request CRBs not to use or disclose your information for pre-screening or when you consider yourself
to be a victim of fraud. You can request a copy of a statement setting out the important credit reporting information by contacting us.

1.  Western Power’s Technical Rules most recently approved by the Economic Regulation Authority, as may be amended from time to time. 
2. Published by the Energy Safety Division of the Department of Commerce, as may be amended from time to time.
3. Published by Standards Australia, as may be amended from time to time. 
4. Published by Standards Australia, as may be amended from time to time.





Terms and Conditions for DER Systems Up to 1MW (Non-residential customers)

Terms and Conditions 

1. Meter upgrade

Applicant will be required to have the necessary meter as determined by Western Power or requested by Synergy and pay for the associated costs if a meter upgrade is required.

2. Ongoing eligibility requirements for a bi-directional service

  • The supply point is on Western Power’s low voltage (415 volts or less) distribution system; and
  • The supply point is located at a non-residential premise with an inverter system operationally rated up to a total of 1MVA for single or three-phase connections; and
  • A Western Power approved bi-directional meter is installed at the supply point prior to connecting the generation system; and
  • At applicant’s cost the facilities and equipment must comply with the Technical Rules1, the WA Electrical Requirements2, AS 30003, and all relevant laws; and
  • Applicant’s inverter system must comply with the requirements of AS47774 and the Technical Rules, and must satisfy a technical assessment if required by Western Power

 

3. Network access charges

If a change in law occurs Synergy may charge the applicant and they must pay the applicable network charges for the applicable bi-directional service to the extent necessary to place Synergy in the position it would have been if it had not been for the change in law.
If a change in network access tariffs occurs, or a new network access tariff is imposed, Synergy may charge the applicant an amount to the extent necessary to reflect that proportion of the effect of the new network access tariffs or change in network access tariffs which Synergy estimates in good faith is fairly attributable to or payable by the applicant.

4. Liability for damage

The applicant is responsible for the system and its use. Without limiting applicant’s obligations in any way, the applicant must at their cost install adequate protection devices, as approved by Western Power, to protect the system from faults (including without limitation, power surges) on the Western Power network. The applicant agrees that Synergy will not be liable for any loss, damage or injury that may be caused by the system or its use, or by their failure to install adequate protection devices.
Synergy will not be liable to the applicant for any consequential or indirect loss or for any business interruption loss, lost profits, loss of an opportunity or applicant’s liability to third parties under a contract or otherwise arising from, or in connection with, a breach of any obligation imposed on the applicant under this Application, the negligence of Synergy or any other legal theory.
The applicant is liable for, and must indemnify Synergy against any loss or damage caused by, consequent upon or arising out of or in connection with any failure to perform obligations imposed on them under this Application or any intentional, reckless or negligent acts and omissions by the applicant or any person acting on their behalf.

Collection of Information Notice

To assist us to provide you with services, we need to collect personal and credit information about you. We may disclose this information to other parties (who may be located overseas), including third party providers, and to external agencies as described in our privacy policy, and may also use your personal information for direct marketing purposes. However, we will not use your personal information we collect in this form for direct marketing of solar power systems or battery storage systems. Our privacy policy explains what information we collect and why we collect it, how we use that information, who we work with, and the countries (currently the USA, Japan, Philippines and New Zealand) where those recipients may be located. This policy also explains your rights to access and correct any information we store about you, how to make a privacy complaint and how to opt out of receiving direct marketing.
Our privacy policy is available at synergy.net.au/privacy_policy or call us on 13 13 54.

We may also disclose your credit information to credit reporting bodies (CRBs) such as information about overdue payments. Our privacy policy also includes important information about credit reporting such as the details about the CRBs to whom we may disclose your credit information, the information that CRBs hold, and how you can request CRBs not to use or disclose your information for pre-screening or when you consider yourself
to be a victim of fraud. You can request a copy of a statement setting out the important credit reporting information by contacting us.

1.  Western Power’s Technical Rules most recently approved by the Economic Regulation Authority, as may be amended from time to time. 
2.  Published by the Energy Safety Division of the Department of Commerce, as may be amended from time to time.
3.  Published by Standards Australia, as may be amended from time to time. 
4.  Published by Standards Australia, as may be amended from time to time.


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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.