Am I notified of successful Direct Debit transactions?

No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made.

If your bank rejects a Direct Debit payment made through My Account, you will receive a notice in the mail (or email if registered for Paperless) with details of any dishonour charges we receive from your bank. Dishonour charges will be passed on to you with your next energy bill.

You can keep track of your billing history at anytime, just by logging in to My Account.