What are my payment options?

Online payment with credit or debit card

You can pay your bills conveniently & securely on our website. Simply have your bill and credit or debit card handy to quickly pay your bill, so you can get on with your day. Just note, a transaction fee of will apply to American Express, Visa and MasterCard payments as listed below:

  • Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
  • Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
  • Visa Debit cards will incur a fee of 0.39 % (incl. GST)
  • Visa Credit cards will incur a fee of 0.90 % (incl. GST)
  • American Express credit cards will incur a fee of 0.84 % (incl. GST)

When paying your bill via our website, My Account or over the phone, the applicable transaction fee will be charged at the time of payment. 

Online payment using your bank account

You can now pay your bill online using your bank account. Simply log in to you My Account and provide your bank account details and a one-off payment will be made. Best of all, you can control when and which account to pay from whilst avoiding fees generally associated with card payments. Don't have a My Account? You can register for My Account in a few easy steps. 

Direct Debit

Set and forget by registering for Direct Debit (via My Account). We’ll debit the charges on your bill automatically from your nominated bank account or credit/debit card, whenever your bill is due to be paid.

Customers can choose to pay their Direct Debit payments from their bank account without incurring a transaction fee. If you prefer to pay via credit or debit card, please be aware that a small transaction fee will apply as listed below.

  • Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
  • Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
  • Visa Debit cards will incur a fee of 0.39 % (incl. GST)
  • Visa Credit cards will incur a fee of 0.90 % (incl. GST)
  • American Express credit cards will incur a fee of 0.84 % (incl. GST)

This fee will be added to your next Synergy bill.

BPAY

Once you've received your energy bill, log into your online banking account through your chosen financial provider and make the payment. You'll need the Synergy biller code (2600) and reference number as is included on the bill.   

BPAY View 

Sick of receiving paper bills? You can opt for BPAY View which means we deliver your bills to your online banking portal instead of directly to you.  This is a convenient payment method that does it's bit for the environment too and you can then access your bills through your online banking portal at any time.  

Over the phone 

You don't have to rely on the internet to pay your bills with Synergy. Call us on 1300 650 900 and have your credit card number, expiry date and bill payment number at the ready. There's a transaction fee for American Express, Visa and MasterCard credit and debit cards as listed below.   

  • Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
  • Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
  • Visa Debit cards will incur a fee of 0.39 % (incl. GST)
  • Visa Credit cards will incur a fee of 0.90 % (incl. GST)
  • American Express credit cards will incur a fee of 0.84 % (incl. GST)

When paying your bill via our website, My Account or over the phone, the applicable transaction fee will be charged at the time of payment. 

Via Post 

With a cheque or money order, Synergy customers can conveniently pay their bill remotely via mail. Tear off your payment slip from your latest bill and send it to: 

  • Synergy
  • GPO Box U1913
  • Perth WA 6845

In person

Those looking to do things the old fashioned way still can. Simply take your latest bill to the post office and pay any way you please.

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