Can I cancel My Account?

Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration.

All you need to do is add your new home to your My Account portal - just have a copy of the account number.

If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts.

How do I add a new Synergy account to Synergy My Account

How do I remove a Synergy account from Synergy My Account

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.