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Managing your energy accounts is faster and easier online...

Pay your bill online

It’s the fastest way to pay with your credit or debit card.

Pay now

Moving home?

Just tell us when and we’ll take care of it.

Apply to move

Get more time to pay

Request extra days to pay your bill when needed.

Request extension

High bills?

Understand why your bill is so high.

Read more

If you prefer to talk someone...

 

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Manage home energy

Residential enquiries

7am - 7pm, Monday to Friday (Excludes public holidays)

Call 13 13 53
Business plan

Business enquiries

8am - 5pm, Monday to Friday (Excludes public holidays)

Call 13 13 54
Electricity

Electricity supply faults

Call Western Power - 24 hrs, 7 days a week

Call 13 13 51
Gas

Gas supply faults

Call ATCO - 24 hrs, 7 days a week

Call 13 13 52

Calling from overseas?

Residential enquiries: 7am - 7pm, Monday to Friday W.S.T. Business enquiries: 8am - 5pm, Monday to Friday W.S.T (Excludes public holidays)

Call +61 86212 2222

Translation services

Find out about the different interpreter services available, that can help you manage your energy account.

Call 13 14 50

Teletypewriter (TTY)

For customers with speech or hearing impairments call 7am - 7pm, Monday to Friday (excludes public holidays)

Call 13 36 77