Synergy 2010 annual report
“It is a pleasure to present Synergy’s Annual Report for2009/10, a year of significant change at Synergy.
In 2007, Synergy determined it would undertake a transformation of its whole business operations to
become a more efficient and agile business, better able to meet the diverse and evolving challenges and needs
of our customers in the future…
A substantial aspect of this transformation program was the implementation of a new billing and customer relationship management system in August 2009, replacing multiple legacy systems. The new billing system will provide Synergy the ability to provide improved customer service and new and better products and services, setting Synergy up for a bright future…
Synergy’s vision to redefine energy retailing is focused on ensuring Synergy is responsive to the present and future needs of its customers.”
Michael Smith
Chairman, Synergy
Read the Synergy 2009-10 Annual Report (PDF 1.68MB)