Synergy 2012 annual report
“The team at Synergy has worked hard to ensure processes, systems and service levels improved. At the same time, they have maintained their focus on ensuring the business adapted to changes in the industry, both from competitive forces and government policy changes…
We are committed to doing all we can to support our customers at all levels. We do this through various interactions: directly with our customers through hardship programs; by working with other utilities such as Western Power to educate and inform customers on ways to reduce their consumption; internally by reviewing our costs and maintaining an efficient operation; and through informing policy which may impact on our customers.
Ensuring our business is efficient is, of course, a fundamental customer service as the costs of our operations are either borne by our customers or through the subsidy funded by Western Australian taxpayers, making up the difference between the revenue from current tariffs and the potential revenue if tariffs were cost-reflective.”
Michael Smith
Chairman, Synergy
Read the Synergy 2011-12 Annual Report (PDF 2.13MB)