Is my payment number the same as my account number?

No, your account number is unique to your account and is the 8-12 digit number located top right of your bill (on the front).

Your payment number is the 10 digit number located on the bottom right, below the dotted line , on the front of your bill. This number is generated each time you make a payment and is needed when conveniently paying your bill online using a credit or debit card

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.