How many people can access My Account for business?

You can now have multiple people within your business access your business’s My Account, provided they have their details on file with us. For example, rather than all staff needing to access the My Account with a single login or password, they can now access the My Account using their own emails or mobiles if their details are registered.  

To enable additional staff members access to a business's My Account, your staff members will need to contact our business contact centre so our team can identify them as an employee and list them on the account as an authorised contact, along with their mobile number and email. 
To make the identification process easier, they should have a copy of a recent Synergy bill handy. 

Once an employee and their contact details are listed on the account, they will be able to log in via Multi-Factor Authentication (MFA) with their email address and/or mobile phone. 

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.