Why do I receive adjusted bills?

 

If you have received more than one bill in a billing cycle, this could be why:

• Your Synergy bill is based on information we receive from Western Power - and sometimes they need to provide us with estimated data for your billing cycle. 
• After your meter reading is available, this ‘substitute’ data will then be updated with what’s known as ‘actual’ data.
• If we receive your actual data after we have billed you based on your substitute data, we need to then issue another bill. You might see a credit or a debit, depending on your actual electricity use. 

This is known as bill adjustment and means you could receive more than one bill within a billing cycle.