How secure is My Account?

We take great care to handle your personal details using up-to-date security technology. Data is transmitted using secure encryption.

The security details can be verified by clicking on the padlock icon in the web browser. Payments conform to the Payment Card Industry (PCI) Data Security Standard. When conducting web payments, the credit card details are only transmitted between the browser and the payment merchant (Commonwealth BPoint).

When using My Account, there are a few things you can do to help protect your details:

  • Do not share your devices or leave them in unprotected places.
  • Ensure you have a lock screen and secure pin on your device.
  • Have an up-to-date virus scanner across all your devices
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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.