What are my payment options?
Online payment with credit or debit card
You can pay your bills conveniently & securely on our website. Simply have your bill and credit or debit card handy to quickly pay your bill, so you can get on with your day. Just note, a transaction fee of will apply to American Express, Visa and MasterCard payments as listed below:
- Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
- Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
- Visa Debit cards will incur a fee of 0.39 % (incl. GST)
- Visa Credit cards will incur a fee of 0.90 % (incl. GST)
- American Express credit cards will incur a fee of 0.84 % (incl. GST)
When paying your bill via our website, My Account or over the phone, the applicable transaction fee will be charged at the time of payment.
Online payment using your bank account
You can now pay your bill online using your bank account. Simply log in to you My Account and provide your bank account details and a one-off payment will be made. Best of all, you can control when and which account to pay from whilst avoiding fees generally associated with card payments. Don't have a My Account? You can register for My Account in a few easy steps.
Direct Debit
Set and forget by registering for Direct Debit. We’ll debit the charges on your bill automatically from your nominated bank account or credit/debit card, whenever your bill is due to be paid.
Customers can choose to pay their Direct Debit payments from their bank account without incurring a transaction fee. If you prefer to pay via credit or debit card, please be aware that a small transaction fee will apply as listed below.
- Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
- Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
- Visa Debit cards will incur a fee of 0.39 % (incl. GST)
- Visa Credit cards will incur a fee of 0.90 % (incl. GST)
- American Express credit cards will incur a fee of 0.84 % (incl. GST)
This fee will be added to your next Synergy bill.
Direct Debit by Instalment
We're all about giving you more choice and control over your energy use. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill with Direct Debit by Instalment.
This simple process helps to spread the cost of your energy out between billing cycles (normally every 2 months) so it's better suited to your budget and to your needs.
You get to choose how much (from $20), how often and from which account. Pay via credit or debit card (a small fee may apply) or nominate a bank account (which is fee-free). You can track your payments via My Account and we'll only send you a (much smaller) bill if there's any outstanding amount owing. If you prefer to pay via credit or debit card, please be aware that a small transaction fee will apply as listed below.
- Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
- Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
- Visa Debit cards will incur a fee of 0.39 % (incl. GST)
- Visa Credit cards will incur a fee of 0.90 % (incl. GST)
- American Express credit cards will incur a fee of 0.84 % (incl. GST)
This fee will be added to your next Synergy bill.
BPAY
Once you've received your power bill, log into your online banking account through your chosen financial provider and make the payment. You'll need the Synergy biller code (2600) and reference number as is included on the bill.
BPAY View
Sick of receiving paper bills? You can opt for BPAY View which means we deliver your bills to your online banking portal instead of directly to you. This is a convenient payment method that does it's bit for the environment too and you can then access your bills through your online banking portal at any time.
Over the phone
You don't have to rely on the internet to pay your bills with Synergy. Call us on 1300 650 900 and have your credit card number, expiry date and bill payment number at the ready. There's a transaction fee for American Express, Visa and MasterCard credit and debit cards as listed below.
- Mastercard Debit cards will incur a fee of 0.43 % (incl. GST)
- Mastercard Credit cards will incur a fee of 0.77 % (incl. GST)
- Visa Debit cards will incur a fee of 0.39 % (incl. GST)
- Visa Credit cards will incur a fee of 0.90 % (incl. GST)
- American Express credit cards will incur a fee of 0.84 % (incl. GST)
When paying your bill via our website, My Account or over the phone, the applicable transaction fee will be charged at the time of payment.
Centrepay
Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.
You can start or change a deduction at any time. The easiest way to do it is through your Centrelink account online in myGov. For more information visit servicesaustralia.gov.au/centrepay
Via Post
With a cheque or money order, Synergy customers can conveniently pay their bill remotely via mail. Tear off your payment slip from your latest bill and send it to:
Synergy
GPO Box U1913
Perth WA 6845
In person
Those looking to do things the old fashioned way still can. Simply take your latest bill to the post office and pay any way you please.