What happens if I want to cancel my solar application?

We understand that there are times that our customers want to cancel a solar application, whether it be because you've changed your mind about installing solar or you've proceeded with a different installer. 

We endeavor to complete a cancellation at no cost to you, however once we are notified by Western Power that your connection is approved for installation, we then proceed to arrange for your meter to be changed or re-programmed to a compliant bi-directional meter. Once this step is a complete, a cancellation may not be possible and you may still incur any associated metering costs, which will be charged on your next bill. 

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.