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Moving or building

Moving or building can be exciting, but it can also be quite stressful. Fortunately, managing your energy connections with Synergy is simple.  

Moving in or out of an existing home?

Whether you’re moving in or out, you can create, close or transfer your electricity connection online.

It takes 1-3 business days (excluding weekends) to get you connected/disconnected and you'll receive a first or final bill after that. Please allow 5-6 business days in regional areas.

Please call us on 13 13 53 to continue if:

  • The property has been, or is about to be disconnected
  • Your premises requires life support equipment

 

Ready to move?

Have the following details handy:

Moving in    

  • New address you're moving in to
  • Phone number

Plus, for moving out you'll also need:

  • Existing address
  • Future mailing address

For existing customers, please have a copy of your bill or My Account log in details handy just to confirm your identity.

Arrange your connection

FAQ

Can I connect energy to my new home while my old home is still connected?

Yes you can. As long as the previous account holder has already closed their account before your nominated move in date.

Transfer your connection

Building one or multiples homes?

Then we'll help you install a brand new temporary or permanent supply:

  • Make sure Landgate has titled your land as you'll need to provide us with the lot number and parent lot number for strata titles. If you're unsure about these details, please refer to the local shire for more information.
  • Check your property has underground power (the shiny green dome) or call Western Power on 13 10 87 to confirm.
  • Once you've submitted your request online, we'll email you a reference number within 3 business days.
  • Your builder or electrician needs this number to liaise directly with Western Power to get you connected.

Before you begin

You'll need the following in place or at hand to get started:

  • Underground power (shiny green dome)
  • Lot number or the parent lot number if the property is strata titled
  • Email address
  • Phone number
  • Property address
  • Your builder or electrician's contact details

 

Request a building site connection

There's 4 steps to getting your building site connected

Check for underground power

Look for a shiny green dome. If you can't find it, Western Power (13 10 87) will need to install a new underground connection.

Get a reference number from us

Once you've submittted the form, we'll send you a reference number in 3 business days so you can progress to step 3.

Give this to the builder/electrician

They'll need this number to arrange meter installation with Western Power. They'll let you know how long this takes.

You're ready to switch on

Once your meter is connected to the power supply, you're done! You'll receive your first bill approximately 2 months later.

FAQ

Who should be the account holder of a temporary supply?

Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.

Demolishing a home?

If you’re having a property demolished, first you’ll need to close the account for the location. We can then arrange with Western Power to have your meter and leads removed. Please allow up to 5 business days for metro areas or up to 10 business days for country areas for removal. Supply abolishment fee of $323.92 for meter and leads removal. Demolition cannot commence until you receive ‘Disconnected for Demolition Notice’ from Western Power in the meter box.

Before you begin

Have the following details handy:

  • Address of the house being demolished
  • Lot number
  • Meter number
  • Property owner’s contact details
  • Demolition company's contact details
Apply for demolition

Submit your demolition request online

Save time and postage costs and use our handy online tool to submit your completed removal of service application. The faster we receive it, the faster we can organise with Western Power to remove your meter. 

Submit online