The regulated tariffs are reviewed each year by the State Government and the price increases reflect the rising costs to generate and transport electricity, as well as the ongoing costs to maintain the electricity grid.
At Synergy, we do our best to minimise the costs we can control and are always working on efficiencies to supply cleaner and more sustainable energy for our customers.
We know that times are tough for many Western Australians, which is why Synergy has a range of support services available to help customers manage their energy usage and pay their bills.
For eligible customers, there are also concessions and State Government rebates available.
On 09 May 2024, the State Government announced that the DEBS buyback rate will change. The new buyback rates are:
- Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh;
- Electricity net exported at all other times will earn 2.00c/kWh.
These new DEBS buyback rates will be effective 1 July 2024.
Residential price changes
View the residential tariff changes from 1 July 2024 below. If you're unsure of what tariff you're on, grab a copy of your Synergy bill. On the back you'll find the tariff listed under the 'This bill' section. Our FAQs are here if you have any other queries.
Tariff |
2023 Price inc. GST | 2024 Price inc. GST |
|---|---|---|
| Home Plan (A1) | ||
| Supply charge | 110.4600 cents per day | 113.2200 cents per day |
| Supply charge: additional homes^ | 43.9179 cents per day | 45.0158 cents per day |
| Electricity charge | 30.8120 cents per unit |
31.5823 cents per unit |
|
Midday Saver |
||
| Supply Charge | 123.0000 cents per day | 126.0750 cents per day |
| Everyday Super Off Peak electricity charge |
8.2000 cents per unit | 8.4050 cents per unit |
| Everyday Peak electricity charge |
51.2500 cents per unit | 52.5313 cents per unit |
| Everyday Off Peak electricity charge |
22.5500 cents per unit |
23.1138 cents per unit |
| EV Add on | ||
|---|---|---|
| Supply Charge | 123.0000 cents per day | 126.0750 cents per day |
| Everyday Super Off Peak electricity charge | 8.2000 cents per unit |
8.4050 cents per unit |
| Everyday Peak electricity charge | 51.5200 cents per unit | 52.5313 cents per unit |
| Everyday Off Peak electricity charge | 22.5500 cents per unit | 23.1138 cents per unit |
| Overnight electricity charge |
18.4500 cents per unit |
18.9113 cents per unit |
|
Community Energy |
||
| Supply Charge | 184.5000 cents per day | 189.1100 cents per day |
| Electricity charge - first 10 units | 0 cents per unit | 0 cents per unit |
| Electricity charge - over 10 units | 30.8120 cents per unit |
31.5823 cents per unit |
| Everyday Peak electricity charge | 30.8120 cents per unit |
31.5823 cents per unit |
Home Business Plan (K1) |
||
|---|---|---|
| Supply charge | 194.9200 cents per day | 199.7900 cents per day |
| Electricity charge - first 20 units per day | 32.1886 cents per unit | 32.9933 cents per unit |
| Electricity charge - next 20 - 1,650 units per day | 30.3335 cents per unit | 31.0918 cents per unit |
| Electricity charge - more than 1,650 units per day | 34.1999 cents per unit | 35.0549 cents per unit |
|
Green Product Contribution (these charges are additional to the standard electricity price) |
||
| EasyGreen electricity charge | 5.9598 cents per unit | 5.7122 cents per unit |
| NaturalPower electricity charge | 5.9598 cents per unit | 5.7122 cents per unit |
| EarthFriendly electricity charge | 0.4886 cents per unit | 0.5365 cents per unit |
Electricity plans no longer offered
| SmartPower (SM1) | ||
|---|---|---|
| Supply charge | 110.4600 cents per day | 113.2200 cents per day |
| Supply charge: additional homes | 43.9179 cents per day | 45.0158 cents per day |
|
Electricity charge - Peak Weekdays: 11am to 5pm (summer)Weekdays: 7am to 11am (winter) Weekdays: 5pm to 9pm (winter) |
62.1221 cents per unit | 63.6752 cents per unit |
|
Electricity charge - Weekday Shoulder Weekdays: 11am to 5pm (winter)Weekdays: 7am to 11am (summer) Weekdays: 5pm to 9pm (summer) |
31.0134 cents per unit | 31.7887 cents per unit |
|
Electricity charge - Weekend Shoulder Weekend: 7am to 9pm |
25.7003 cents per unit | 26.3428 cents per unit |
|
Electricity charge - Off peak |
16.1423 cents per unit |
16.5459 cents per unit |
| Smart Home Plan | ||
|---|---|---|
| Supply charge | 110.4600 cents per day |
113.2200 cents per day |
| Everyday Off-peak electricity charge | 16.1423 cents per unit | 16.5459 cents per unit |
| Weekend shoulder electricity charge | 30.6887 cents per unit | 31.4559 cents per unit |
| Weekday shoulder electricity charge | 30.6887 cents per unit | 31.4559 cents per unit |
| Peak electricity charge | 58.5969 cents per unit | 60.0618 cents per unit |
| Hot Water Plan (B1) | ||
|---|---|---|
| Supply charge | 23.2729 cents per day | 23.8547 cents per day |
| Supply charge - additional homes^ | 23.2729 cents per day | 23.8547 cents per day |
| Electricity charge | 12.8569 cents per unit | 13.1783 cents per unit |
| EV Home Plan | ||
|---|---|---|
| Supply charge | 110.4600 cents per day |
113.2200 cents per day |
| Standard home electricity charge | 30.8120 cents per unit | 31.5823 cents per unit |
| Everyday EV off peak electricity charge (more than 10 units per month) | 21.5012 cents per unit | 22.0387 cents per unit |
Business price changes
View the business tariff changes from 1 July 2024 below. If you're unsure of what tariff you're on, grab a copy of your Synergy bill. On the back you'll find the tariff listed under the 'This bill' section. Our FAQs are here if you have any other queries.
Tariff |
2023 Price inc. GST | 2024 Price inc. GST |
|---|---|---|
Synergy Business Plan Fifty (L3) Tariff |
||
| Supply charge | 177.9700 cents per day | 178.8600 cents per day |
| Electricity charge - First 1,650 units per day | 36.1484 cents per unit | 36.3291 cents per unit |
| Electricity charge - More than 1,650 units per day | 30.6731 cents per unit | 30.8265 cents per unit |
Synergy Business Time of Use (R3) Tariff |
||
| Supply charge | 362.2000 cents per day | 369.9500 cents per day |
| Electricity charge - Peak (8am - 10pm) | 52.8330 cents per unit | 53.9636 cents per unit |
| Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) | 15.8711 cents per unit | 16.2107 cents per unit |
Synergy Business Plan (L1) tariff |
||
| Supply charge | 197.2000 cents per day | 202.1300 cents per day |
| Electricity charge - First 1,650 units per day | 30.6876 cents per unit |
31.4548 cents per unit |
| Electricity charge - More than 1,650 units per day | 34.5992 cents per unit | 35.4642 cents per unit |
Synergy Business Time of Use (R1) tariff |
||
| Supply charge | 368.7400 cents per day | 377.9600 cents per day |
| Electricity charge - Peak (8am- 10pm) | 39.9932 cents per unit | 40.9930 cents per unit |
| Electricity charge - Off peak (10pm - 8am weekdays and all weekend- ex. public holidays) | 11.9979 cents per unit | 12.2978 cents per unit |
Synergy Charity Accommodation Plan (D1) tariff |
||
| Supply charge - first 5 beds | 105.1300 cents per day | 107.7600 cents per day |
| Supply charge - for each additional 5 beds | 38.9791 cents per day | 39.9536 cents per day |
| Electricity charge | 26.7120 cents per unit | 27.3798 cents per unit |
Synergy Community Service Plan (C1) tariff |
||
| Supply charge | 106.6000 cents per day | 109.2700 cents per day |
| Electricity charge - First 20 units per day | 24.9035 cents per unit | 25.5261 cents per unit |
| Electricity charge - Next 20 - 1,650 units per day | 26.5704 cents per unit | 27.2347 cents per unit |
| Electricity charge - More than 1,650 units per day | 25.3443 cents per unit | 25.9779 cents per unit |
Home Business Plan (K1) |
||
| Supply charge | 194.9200 cents per day | 199.7900 cents per day |
| Electricity charge - First 20 units per day | 32.1886 cents per unit | 32.9933 cents per unit |
| Electricity charge - Next 20 - 1,650 units per day | 30.3335 cents per unit | 31.0918 cents per unit |
| Electricity charge - More than 1,650 units per day | 34.1999 cents per unit | 35.0549 cents per unit |
Out of contract (Anytime) |
||
| Supply charge | 177.9700 cents per day | 178.8600 cents per day |
| Electricity charge - First 1,650 units per day | 36.1484 cents per unit | 36.3291 cents per unit |
| Electricity charge - More than 1,650 units per day | 30.6731 cents per unit | 30.8265 cents per unit |
Standard fees and charges changes
If you're moving to a new house, need a new connection or you’re changing your meter, there are some changes to our standard fees and charges related to managing your account.
| Fees & charges | 2023 Price inc. GST | 2024 Price inc. GST |
|---|---|---|
| Account establishment fee (residential and business) | $30.95 | $26.84 |
| Reconnection fee | $31.10 | $31.10 |
| Demolition fee | $518.10 | $576.95 |
| Meter reprogram fee | $101.30 |
$106.92 |
| Meter testing fee (refunded if meter is faulty) | $340.40 | $340.40 |
| Overdue account notice fee (GST doesn't apply) | $6.15 | $5.72 |
| Rejected payment/dishonour fee (payment made at Australia Post) | $29.00 | $33.88 |
| Removal of a temporary supply fee | $518.10 | $576.95 |
| Distributed Energy Buyback Scheme administration fee | $14.45 | $12.32 |
| Special meter reading fee | $27.90 | $25.96 |
| Meter upgrade fee | $101.30 | $105.93 |
| Credit/debit card transaction fee - American Express | 0.84% | 0.84% |
| Credit card transaction fee - Mastercard | 0.77% | 0.77% |
| Debit card transaction fee - Mastercard | 0.43% | 0.43% |
| Credit card transaction fee - Visa | 0.90% | 0.90% |
| Debit card transaction fee - Visa | 0.39% | 0.39% |
| Cheque dishonour fee | $2.60 | $3.19 |
| Direct debit dishonour fee | $2.60 | $3.19 |
| Paper based bill fee | $1.30 | $1.54 |
| Over the counter transaction fee | $2.10 | $2.10 |
| Urgent Reconnection Fee | $193.80 | $208.01 |
| Meter reconfiguration fee - remote |
$39.90 | $39.38 |
| Special meter reading fee - remote |
$15.80 | $20.46 |
| Disconnection of overhead house/premise service leads |
$194.00 | $194.00 |
We're here to help you manage these changes
We're always working to support our customers, whatever circumstances they are in. To do this, we work closely with many organisations and consumer representatives from social services and the Energy Ombudsman, to financial and legal service providers.
Sometimes you might need a little extra time to pay your bill, or a payment arrangement to help you budget for unforeseen circumstances like chronic illness, loss of income or other personal reasons.
We also offer additional support to eligible customers through our Keeping Connected Program, and assist eligible customers with application for State Government's Hardship Utility Grant Scheme (HUGS). If you need help to get on top of your Synergy bill, please let us know. We're here to help you find the solution you need.
To find out more follow the links below.
Check if you're eligible for hardship assistance
If you’re having difficulties paying your bill on time, it’s better to let us know. We have solutions to help make paying easier.
Learn moreCheck if you're eligible for any concessions
If you hold a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.
Learn moreReduce your bill
Discover how your major appliances impact your bill and how to make small changes for big results through our energy tool.
See if you could saveHere are WA’s most popular energy saving tips
Improving your energy efficiency doesn’t have to be difficult. It just takes one simple tip, and once you’ve done that, you can move on to another.
Learn more
