Bills & payments
We know time is a luxury for business owners, so we've made paying your bill faster and easier online.
Pay your bill now in just a few clicks
Just have your credit or debit card and your latest bill handy. A small transaction fee will apply.
FAQ
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).
Use My Account to pay faster
Save time by paying in My Account using your securely saved credit or debit card details. A small transaction fee applies for credit and debit card payments. If you prefer to avoid transaction fees, you can pay your bill in My Account using a one-time bank payment instead.
Set and forget with Direct Debit
When you set up Direct Debit, we’ll automatically debit the bill amount from your bank account, or your credit or debit card whenever the payment is due, so you don’t have to worry about it. A small transaction fee only applies to credit or debit cards - bank accounts are fee-free.
FAQ
Will I still receive a bill if I switch to Paperless?
Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post.
Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account.
In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services.
Switch to Paperless with SMS reminders
Save on paperwork and get your bills and other account notifications delivered straight to your inbox.
Plus, we'll send you an SMS reminder whenever your bill is due to be paid.
FAQ
Where do I update my credit card or bank account details for my Direct Debit?
Keep your credit card or bank account details up-to-date anytime, anywhere, via My Account. Please make any changes at least 5 business days before your next Direct Debit payment date - so your details are updated in time.
Payment extension
If you’re going to pay your bill in one payment but just need a bit more time, apply for a one-off payment extension.
Apply for a payment extension
If there’s something on your bill that you don’t understand, our guide can help you figure it out.
Understand your bill
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